1. Terms and Conditions

1. In these terms and conditions, we or us means amazen concepts (ABN: 75 020 530 891) of PO Box 285, Vaucluse, NSW 2030, Australia.
2. Please read these terms and conditions carefully as they apply to your use of this internet site (Site). By using this Site you agree to be bound by these terms and conditions.
3. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
4. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly, and those additional terms and conditions:
   1. will apply to your use of such parts of the Site or features in addition to these terms and conditions; and
   2. will prevail over these terms and conditions to the extent of any inconsistency.

2. Intellectual Property Rights

1. You acknowledge that the Content on the Site is subject to copyright and possibly other intellectual property rights. In these terms and conditions, Content includes things that you may see, read, hear, download or access on or via the Site (including but not limited to messages, files, data, software, images, photographs, illustrations, text and other materials).
2. Unless you are expressly authorised by law you must not yourself, or participate in or permit any other person, to:
   1. sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent; or
   2. otherwise infringe the intellectual property rights of any person in using the Site or any Content.
3. Nothing you do on or in relation to the Site will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.

3. Your Use of the Site

1. You must not:
   1. disrupt or interfere with the Site or servers or other software, hardware or equipment connected to or via the Site;
   2. violate any Applicable Law relating to your use of the Site; or
   3. collect or store personal data about other users of the Site.
2. In these terms and conditions, Applicable Law in relation to any person, action or thing means the following in relation to that person, action or thing:
   1. any law, rule or regulation of any country (or political sub-division of a country);
   2. any obligation under any licence in any country (or political sub-division of a country);
   3. any lawful and binding determination, decision or direction of a regulator in any country (or political sub-division of a country).

4. Links and Advertisements

1. We have not reviewed all of the sites linked to this Site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this Site (including without limitation sites linked through advertisements or through any search engines). The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk.
2. Your correspondence or dealings with, or participation in promotions of, advertisers on the Site are solely between you and such advertisers. We will not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Site.
3. Nothing you do on or in relation to the Site will transfer any Intellectual Property Rights to you or licence you to exercise any Intellectual Property Rights unless this is expressly stated.

5. Cookies

1. During your use of the Site, we may issue to and request from your computer blocks of data known as “cookies”. By using this site you authorise us to issue such cookies to your computer. You must not alter any cookies sent to your computer from the Site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from the Site.

6. Use of the Site Is At Your Risk

1. Subject to paragraph (b), you use the Site at your risk and everything on the Site is subject to change without notice and is provided to you “as is” and “as available” without warranty or condition of any kind, either expressed or implied, including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We exclude all representations and warranties to the fullest extent permissible under any Applicable Law.
2. If a jurisdiction does not allow the exclusion of implied warranties in accordance with paragraph (a) but allows limitations of a certain maximum extent then we limit our warranties to that extent.

While efforts have been made to make the amazen concepts web site helpful and accurate, due to the open nature of the Site, and the potential for errors in the storage and transmission of digital information, amazen concepts does not warrant the accuracy of information obtained from its web site which may contain technical inaccuracies or typographical errors. amazen concepts may also make improvements and/or changes in the products and/or programs described in this information at any time and without notice.

The information provided on this Site is provided as a general guide and does not constitute health or therapeutic advice. Advice should be sought from registered medical practitioners on specific issues. amazen concepts also does not accept any responsibility or liability for any loss, damage, cost or expense you might incur as a result of the use of or reliance upon the materials which appear at this or any linked sites.

In no event shall amazen concepts and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract , negligence or other tortious action, arising out of or in connection with the use or performance of any products, documents, provision of or failure to provide services, or information available from the amazen concepts web site.

7. Limitation of Liability

1. To the extent permitted by law our aggregate liability to you, whether for breach of these terms or in negligence or in any other tort or for any other common law or statutory cause of action arising in relation to these terms, the Site or the Content is limited to A$100.
2. To the extent permitted by law we will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage.
3. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with paragraph (a) or (b) but allows a limitation of a certain maximum extent then our liability is limited to that extent.

8. General Provisions

1. If any part of this agreement is held to be unenforceable, the unenforceable part must be given effect to the greatest extent possible and the remainder will remain in full force and effect.
2. This agreement is governed by the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

9. Terms of Purchase

PRICES
All prices quoted include GST. amazen concepts has used all reasonable endeavours to ensure that prices for the goods are accurately set out in the catalogue but reserves the right to change prices without notice at any time. Prices charged will be those prevailing when an order is accepted.

INSPECTION, DEFECTS AND NON DELIVERY
The customer must inspect the goods as soon as is reasonably practicable after delivery. amazen concepts shall not be liable for any defect in the goods unless written notice is given to amazen concepts within 14 days of inspection.

The quantity of any consignment of goods, as recorded by amazen concepts upon despatch from amazen concepts place of business, shall be conclusive evidence of the quantity received by the customer on delivery, unless the customer can provide conclusive evidence to the contrary. amazen concepts will not be liable for any non-delivery of goods or non-performance of services unless written notice is given to amazen concepts within 10 days of the date when goods should have been delivered in the ordinary course of events. Any liability of amazen concepts for non-delivery or non-performance or for goods notified as defective on delivery following performance in accordance with this will be limited to replacing the goods within a reasonable time or to refunding the price then paid in respect of such goods.

CUSTOMER GUARANTEE
Your 100% Satisfaction – Guaranteed!
30 Day Home Trial – Or Your Money Back.
Unless you’re completely happy with your purchases, we can’t be either. That’s why we offer all our customers the amazen concepts Customer Guarantee. This guarantee means you can see, touch, and test each and every product for a full 30 days risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. We’re proud of our quality and are sure you’ll be happy when you purchase from us.

RETURNS POLICY
amazen concepts operates a 30 day return policy. Any goods returned for any reason must be received by amazen concepts within 30 days of the original invoice date. All goods are returned at the customer’s expense and should be undamaged and in their original packaging. The customer is responsible for returning goods to amazen concepts and for providing proof of delivery of such return. The customer should return the goods to amazen concepts, PO Box 285, Vaucluse, NSW 2030, Australia clearly quoting the customer’s details.

amazen concepts reserves the right to amend its returns policy from time to time.

10. Shipping

STANDARD DELIVERY TIMES
Once amazen concepts dispatches your order approximate delivery time is a maximum of 3 days. This guarantee is for products in stock at our Sydney warehouse.

STANDARD DELIVERY COSTS
The delivery and insurance cost for AusPost Parcel Post within Australia are charged per order and are based on weight.

EXPRESS DELIVERY COSTS
AusPost Express Post Parcel charges are based on calculations which take into account weight, volume and number of items ordered. The charges include courier, packaging and insurance costs.

EXPRESS DELIVERY TIMES
amazen concepts will courier your order direct to you. Delivery times are based on your delivery address. To ensure you receive the best level of service, all international orders are delivered by AusPost Express Post Parcel. All international orders are couriered direct to you.

Once amazen concepts dispatches your order (typically within 72 hours), items will be couriered to you. This guarantee is for products in stock at our Sydney warehouse; personalised products may take longer. Transit times are working days for courier service areas. The transit time for some shipments may be extended as a result of customs clearance procedures. Please note that delivery can only be made to street addresses and not Post Office Box addresses.

11. Security Statement

THE amazen concepts SAFE SHOPPING GUARANTEE
This Guarantee ensures that you never have to worry about credit card safety while shopping at amazen concepts on the Internet. We guarantee that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at with amazen concepts on the Internet.

SAFE TECHNOLOGY
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.

STILL DON'T WANT TO USE YOUR CREDIT CARD ON THE INTERNET?
No problem. Just fill out our order form online. Once you have fully submitted, your order, you will be prompted with a phone and fax number that you can use to call.

12. Privacy Policy

YOUR PRIVACY
amazen concepts highly value the strong relationship we have with our customers. The data we collect will be handled sensitively and securely and with proper regard for privacy. amazen concepts fully support and follow the ‘National Privacy Principles’ launched in December 2001. These principles have been incorporated in our Privacy Policy which is set out below.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. We therefore maintain the name, postal and email addresses, telephone number, payment and order processing information of customers when they order from us. We will never ask you to answer any intrusive personal questions.

The information you provide to us is used for billing and delivery purposes and to measure customer interest in our products. The information you provide to us is used by us for order fulfillment, administration, marketing, credit checking, security, customer services, profiling your purchasing preferences and to help us to understand and develop our business, including new and innovative products and services.

You may provide us with your email address. We will only ever use your email address so that we can (a) contact you about your order or answer a query, or (b) send you special offers from time to time. Your email address is private and we will never sell it to third parties.

Any personal information that you give us is private. We will never release personal information to persons or entities without your explicit consent. Exceptions to this are (a) where from time to time, we may facilitate offers from reputable companies that have interesting products and services. These companies are not permitted to retain any customer information unless the customer has specifically expressed interest in their products or services; (b) where we are required by law to disclose certain information; (c) if you have ordered a product from us that requires personalisation, or delivery to you by an external company.

As part of the National Privacy Principles, customers can advise us at any time if they -
(a) do not wish to receive information from reputable companies, or if they
(b) no longer wish to receive product information from amazen concepts. Customers can advise us of either of the above by fax (02 93718325) or mail (PO Box 285, Vaucluse, NSW 2030, Australia). If a customer advises us that they no longer wish to receive product information from amazen concepts we will ensure their name is also never passed to reputable companies with interesting product offers.

We have strict agreements with all other organisations that provide us support services to protect your privacy. These organisations are all compliant with the National Privacy Principles. Only authorised employees who are trained in the proper handling of customer information have access to that information.

Customers can advise us if any of their information requires updating. Customers may request to see the details we maintain on them in our customer file by forwarding a signed written request to us.

We make use of ‘cookies’ to make our website perform better. A 'cookie' is a feature built into your browser that assigns you a ‘user ID’. It is a piece of information that our website sends to your browser, which then stores this information on your system. A cookie allows our website to "remember" information about your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies to help them navigate a website as seamlessly as possible. Cookies are used to follow the pattern of movements of web users.

Cookies let us know which pages on our website are visited, in what order and how often. By themselves, cookies can’t be used to discover your identity – they merely identify your computer to our servers when you visit us. Cookies only provide us aggregate statistical data to help us to measure the success of our marketing campaigns, and are not used to record any personal information such as your name, address or e-mail address. If you are unhappy about having a cookie assigned to you, you can set your browser to refuse cookies.

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Transmissions sent to or from us are routinely monitored for quality control and systems administration.

We also value the privacy and security of your online purchases and use the latest encryption software on our site.

We may make changes to how we collect, retain, use or protect your data or to other aspects of this policy from time to time. Any such change will be notified to you in this policy so please keep it under regular review.